In this episode of the Healthy Homes Hub’s ‘Making Housing Better’ podcast series, our co-founder and Commercial Director Dale Holroyd spoke with John Ball, Head of Planned Maintenance at Phoenix Community Housing about how working with ZapCarbon has helped them reduce damp and mould reports by over 50% – without overwhelming repairs teams.

The conversation covers:

  • Why monitoring + structured workflow = real results.
  • How Phoenix is navigating compliance while putting residents first.
  • What it really takes to build trust and avoid the blame game.
  • Why extending financial planning beyond 12 months saves money and stress.
  • It’s a powerful case study in partnership, innovation, and making every contact count.

(Running time: 45 minutes)