Every day, the HealthyHomes delivery teams work directly with social housing customers and residents, providing a comprehensive Awaab’s Law compliance service.
The team addresses issues such as damp, mould and poor indoor environmental conditions through expert advice and tailored support, in addition to providing strategic advice on repairs and remedial works.
HealthyHomes is now proud to announce that all of their customers have renewed their contract for the year ahead, giving the organisation a 100% customer renewal rate.
The milestone reflects the trust that social housing providers place in HealthyHomes’ ability to deliver meaningful outcomes for residents while providing a professional, reliable service for landlords and housing teams.
Residents consistently praise the team’s respectful, supportive approach. One resident described their assessor as “an expert as a friend looking out for us”, while another said, “It felt like they were on our side, working to help us solve the problems. That counts for so much”.
The impact extends beyond technical assessments and recommendations. Residents frequently highlight the professionalism and empathy of the HealthyHomes team, with one commenting that the staff were “super friendly, considerate and professional”. Another resident reflected on the difference the service made to their household, saying: “We feel like we can breathe now”.
Commenting on the achievement, Dale Holroyd, CEO of HealthyHomes parent company ZapCarbon, said:
“At HealthyHomes, we are constantly evolving our service to help landlords provide a better experience for residents while remaining mindful of cost and operational pressures. By combining property assessments, resident engagement, and real-time environmental monitoring, we can identify issues earlier, target interventions more effectively, and reduce unnecessary repeat visits. Our goal is simple: to help landlords keep homes mould-free for the long term, creating healthier living environments where residents can thrive.
I want to thank every member of the HealthyHomes team, particularly our frontline delivery colleagues who enter residents’ homes every day with professionalism, empathy and expertise. Their work is the foundation of the trust we’ve built with both residents and our customers.”
Dale Holroyd, CEO of HealthyHomes parent company ZapCarbon
These comments capture the values that underpin HealthyHomes’ work: combining technical expertise with genuine human connection to improve living conditions and wellbeing for residents across the UK. Customers value HealthyHomes’ ability to combine assessment, treatment, resident engagement and ongoing monitoring into a single service, helping housing teams move from reactive responses towards prevention.
As demand for effective, resident-focused housing interventions continues to grow, HealthyHomes looks forward to supporting its customers and helping even more residents live in healthier, safer homes in the year ahead.
Talk to us about how we can help you and your residents – contact us today
