Stay compliant with Awaab’s Law

PART 1: What Awaab’s Law Requires

Day 0 Trigger

Landlords must act the moment they become aware of a potential hazard, not when a formal complaint is made. Awareness may come from:

• A tenant report
• A contractor or housing officer
• A sensor alert

This is Day 0, and the legal compliance clock starts immediately.

Hazard Categories

Hazards must be triaged into two legal categories:

• Emergency: Poses imminent and significant risk of harm. Must be investigated and made safe within 24 hours.
• Significant: Poses a serious health risk, but is not immediately life-threatening. Must be investigated within 10 working days and acted on within 5 working days of investigation conclusion.

Time-Bound Action

• Emergency hazards must be made safe or the tenant rehoused within 24 hours.
• Significant hazards must be investigated and resolved within 15 working days.
• If repairs can’t begin in 5 days, they must start within 12 weeks, and the landlord must record and justify the delay.

Written Summaries

After every investigation, landlords must issue a clear written summary to the tenant within 3 working days. This must include:

• Whether a hazard was found
• Required actions
• Estimated timelines
• Contact information

Even when no hazard is found, the summary must still be provided.

Tenant-Centric Risk Assessment

Risk must be assessed relative to the tenant, not a generic standard. Landlords must consider:

• Age (e.g., children, elderly)
• Health conditions (e.g., COPD, asthma, pregnancy)
• Time spent in the home

Even if a hazard scores low under HHSRS, it may still be legally significant under Awaab’s Law if the resident is vulnerable.

Audit Trail and Legal Defence

Landlords must prove they took “all reasonable steps” if a deadline is missed. This means:

• Keeping full logs of communication and action
• Documenting contractor delays or access issues
• Showing escalation processes

Alternative Accommodation

If the home cannot be made safe in time, the landlord must:

• Offer suitable temporary housing
• Record tenant decisions
• Maintain full communication throughout the process

PART 2:   How HealthyHomes and ZapIQ Deliver End-to-End Compliance

1. Sensors and AI-Powered Triage

ZapIQ sensors track humidity, temperature, and ventilation in real time. Our AI:

• Classifies conditions as Significant or Emergency
• Triggers Day 0 workflows instantly
• Prioritises based on tenant vulnerability

Supports:
✓ Day 0 Trigger
✓ Hazard Categorisation
✓ Tenant-Centric Risk Assessment

2. Certified Assessments with Actionable Reports

HealthyHomes assessments produce a Home Health Performance Certificate (HHPC) with:

• SOR-coded repairs
• Risk scores reflecting tenant health
• Full photographic and sensor-backed evidence

Supports:

✓ Time-Bound Action
✓ Tenant-Centric Risk Assessment
✓ Audit Trail and Legal Defence

3. Portal with Legal Timers and Escalation

Our digital portal provides:

• Countdown tracking for 24-hour, 5-day, 10-day, and 12-week deadlines
• Case flagging (Emergency, Disrepair, Complaint, Standard)
• Auto-reminders and escalation workflows

Supports:

✓ Time-Bound Action
✓ Resident Communication
✓ Audit Trail

4. Automated Written Summaries

After each inspection, our system generates a tenant-friendly summary:

• Delivered within 3 working days
• Includes findings, recommended repairs, and estimated timelines
• Available by email, PDF, or portal

Supports:

✓ Written Summary
✓ Resident Communication

5. Built-In Risk Scoring for Tenant Vulnerability

Our forms collect:

• Tenant age
• Health status
• Mobility/accessibility data

The system adjusts hazard classification and priority accordingly.

Supports:

✓ Tenant-Centric Risk Assessment

6. Full Legal Audit Trail

The system logs:

• Every email, note, status change, and attempted access
• Delay justifications and escalation history
• User and timestamp

Supports:

✓ Audit Trail and Legal Defence
✓ Time-Bound Action

7.Temporary Rehousing Workflow

If repairs can’t start in time:

• The portal flags the case
• Accommodation offers are tracked
• Tenant responses and status changes are logged

Supports:

✓ Alternative Accommodation
✓ Resident Communication

Ready to Futureproof Your Compliance?

With HealthyHomes and ZapIQ, housing providers can take proactive control of Awaab’s Law compliance.

Avoid breach. Reduce complaints. Protect residents.